Terms and Conditions

Date Effective: 08 May, 2025

1. Definitions

“We”, “Us”, “Our” refers to DVSTraining Ltd, a company registered in England with the number 16500213.
“You”, “Your” refers to the individual or organisation making the booking.
“Booking” means your request to attend or send delegates on a training course delivered by DVSTraining.
“Contract” means the legally binding agreement formed when we accept your booking in writing.
“Personal Data” refers to any information about an individual as defined by UK data protection law.

2. Making a Booking

Bookings can be submitted via our website, by email, or over the phone. Once received, we will confirm acceptance in writing and issue an invoice.

Your booking becomes binding once we confirm it. By proceeding, you agree to these Terms and Conditions.

3. Payment Terms

Invoice deposit must be paid at booking confirmation, unless otherwise agreed in writing.

The remaining balance is to be paid before any certificates are issued.

We accept payment via BACS or cheque.

Interest may be charged on late payments at 25% per month.

4. Amendments and Cancellations

If you wish to cancel a confirmed booking, the following charges apply:
15+ working days – Full refund minus £15 admin fee
7–14 working days – 50% of course fee plus £15 admin fee
0-7 working days - 75% of course fee plus £15 admin fee
No show – 100% of course fee (no refund)

If payment has not yet been made, the full amount will still be due under these terms. Requests to change course dates, delegate names, or course types are free of charge if made 14 or more working days before the course.

Requests made less than 14 working days before the course may be subject to a £15 processing fee You may request a credit note instead of a refund if you need more time to choose a new date. Refunds are subject to a £15 processing fee.

5. Late Bookings

Bookings made less than 14 working days before the course start are considered final. Cancellations or changes are not permitted, and full payment remains due even if the course is missed.

6. Course Delivery and Certification

Joining instructions will be issued via email no later than two weeks prior to the course.

It is your responsibility to ensure these are received.

Certificates will be sent electronically unless specifically requested by post, however this may incur an additional admin fee. Lost certificates reported more than 10 weeks after the course may incur a replacement fee.

7. Cancellations or Changes by Us

We reserve the right to amend or cancel courses due to unforeseen circumstances. Where possible, we will offer an alternative date or a full refund.

We are not liable for any related costs you incur due to a cancellation unless agreed in writing.

8. Corporate Bookings – Postponement

If you're a business client and need to reschedule an in-house training session, please give at least 15 working days' notice.

The rescheduled course must take place within 6 months of the original date, and full payment is required in advance.

9. Use of Course Materials

All intellectual property in the training materials remains the property of DVSTraining.

You may use materials for internal learning purposes but may not copy, distribute, or alter them without our written consent.

10. Data Protection

We process personal data only where necessary to fulfil our services. This includes sharing relevant details with trainers and awarding bodies for certification purposes.

We are committed to handling your data responsibly and securely. Please refer to our Privacy Policy at dvstraining.co.uk/privacy.php for full details of how we process your information and your rights under the UK GDPR.

11. Liability

Nothing in these terms limits our liability for death, personal injury, or fraud.

Except for those exceptions, our total liability under any booking shall not exceed the course fee paid.

We provide training services with reasonable skill and care, and all other implied terms are excluded to the maximum extent permitted by law.

12. General Terms

These Terms and Conditions form the entire agreement between you and DVSTraining.

We may update these terms at any time, and the latest version will apply.

If any clause is found to be invalid, the remainder still applies.

No third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising shall be resolved exclusively in the courts of England and Wales.